FAQ - Frequently Asked Questions
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Delivery & Shipping
Do you ship nationwide in Denmark?
Yes, we ship to all of Denmark. You can also choose to pick up your order at the store in Hårlev (click & collect) — simply select "pickup" at checkout.
What does shipping cost?
Shipping is calculated at checkout based on package size and delivery method. Keep an eye on our shipping campaigns — we frequently offer free or discounted shipping above a certain amount.
How long is the delivery time?
Typically 1-3 business days after your order has been dispatched. You will receive a track & trace link so you can follow your package all the way.
Can I pick up my order myself?
Yes! Choose "Click & Collect" at checkout, and we'll pack your order for pickup at the store at Køgevej 2, 4652 Hårlev.
Payment & returns
What payment options do you offer?
You can pay with the most common credit cards and MobilePay. All payments are secure and encrypted.
Can I return an item?
Yes, you have a 14-day right of withdrawal for purchases made in the webshop. The item must be unused and in its original packaging. For hygiene reasons, food items cannot always be returned — if in doubt, please contact us.
What do I do if an item is damaged or incorrect?
Please contact us as soon as possible at thaishoppen@gmail.com with your order number and preferably a picture — and we will find a quick solution.
Products & assortment
Are your products authentic Asian products?
Yes. We import authentic goods from Thailand, Vietnam, China, Japan, South Korea, India, and the Philippines, among others — the same brands you'd find in Asia.
How many items do you have?
We have over 3,000 products in stock — from noodles, sauces, and spices to snacks, beverages, frozen foods, and non-food items.
What do I do if an item is out of stock?
Write to us — we can often tell you when the item will be back in stock, or procure it for you.
Can you source items not in stock?
We do our best to source specific items. Send us an email with what you are looking for, and we will get back to you.
Do you sell to restaurants and businesses?
Yes, we offer bulk purchases for restaurants, takeaways, and canteens, among others. Contact us for a quote.
Store & contact
Where is the store located, and when are you open?
You can find us at Køgevej 2, 4652 Hårlev. See our current opening hours at the top of the page or on our contact page.
How do I contact you?
Call us at +45 30 91 30 03 or write to thaishoppen@gmail.com. You are also always welcome to visit our shop.
Do you have recipes I can be inspired by?
Yes! We share authentic Asian recipes in our recipe universe — you can also find them under "Recipes" in the menu.
Fandt du ikke svar på dit spørgsmål? Ring på +45 30 91 30 03 eller skriv til thaishoppen@gmail.com — vi hjælper dig gerne.
100% Danish-owned
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We'll help you all the way
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We follow Danish alcohol policy
